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Patient Relationship Management (PRM)

Why PRM?

  • Improve Quality and consistency of Care
  • Proactive Communication
  • Better reach of Awareness Programs
  • Loyalty Program to improve customer satisfaction
  • Automate routine processes
  • Prevention of illness
  • Knowledge Sharing across Patients and Doctors
  • Better Service for Chronic Disease Patients

Proactive Communication

  • Track Patient’s health after gone through Major Operation
  • Fix Appointment with Physician if patient face issues
  • Send Precautious notification of possible illness

Chronic Patient Management

  • Personalized Treatment
  • Patient Focused Information Collection
  • Single source of treatment and disease history
  • Reminder of next visit
  • Notification on missing of regular visit
  • Patient share knowledge and experience with other through forum

Loyalty Management

  • Loyalty point to frequent visitors of Hospital
  • Discounts in Treatment and Lab examination
  • Maintain Referral through Physician or other patient

Outreach Program Management

  • Help to identify the target of the outreach program
  • Better result through targeted audience
  • Response will be captured and tracked


  • Integrate with Hospital Information System and other devices through HL7 protocol
  • PRM will be customer front for data stored in HIS

Patient Relationship Management

E- Consultation

  • Web Portal to educate patients
  • Appointment through Web Portal
  • Check availability of Physician
  • Consultation through portal before physical visit
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