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Patient Relationship Management (PRM)

Why PRM?

• Improve Quality and consistency of Care
• Proactive Communication
• Better reach of Awareness Programs
• Loyalty Program to improve customer satisfaction
• Automate routine processes
• Prevention of illness
• Knowledge Sharing across Patients and Doctors
• Better Service for Chronic Disease Patients

Proactive Communication

• Track Patient’s health after gone through Major Operation
• Fix Appointment with Physician if patient face issues
• Send Precautious notification of possible illness

Chronic Patient Management

• Personalized Treatment
• Patient Focused Information Collection
• Single source of treatment and disease history
• Reminder of next visit
• Notification on missing of regular visit
• Patient share knowledge and experience with other through forum

Loyalty Management

• Loyalty point to frequent visitors of Hospital
• Discounts in Treatment and Lab examination
• Maintain Referral through Physician or other patient

Outreach Program Management

• Help to identify the target of the outreach program
• Better result through targeted audience
• Response will be captured and tracked

Integration

• Integrate with Hospital Information System and other devices through HL7 protocol
• PRM will be customer front for data stored in HIS

E- Consultation

• Web Portal to educate patients
• Appointment through Web Portal
• Check availability of Physician
• Consultation through portal before physical visit