Technology » MS CRM

Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Microsoft Dynamics CRM Suite

Sales features:
Get more leads and close more business Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

  • Lead and opportunity management
  • Account and contact management
  • Territory and sales quota management
  • Forecasting and sales analytics
  • Offline and mobile device access
    • sales literature management
    • sales pipeline and competitor analysis
  • Quick access to products, pricing, and quotes
Microsoft Dynamics CRM Suite

Marketing features:
A clearer view of customers and more informed marketing investments Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

  • Customer segmentation
  • Campaign planning and execution
  • Data extraction and cleansing
  • Analytics and reporting
  • Marketing/sales collaboration tools
  • Information sharing portals

Customer service features:
Provide more value to customers Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

  • Account and contact management
  • Case and interaction management
  • Incident routing and queuing
  • Product and contract management
  • Knowledgebase management
  • Service scheduling
  • Workflow across teams and groups
  • Service reporting and analytics

Microsoft Dynamics CRM Business Architecture

CRM Business Architecture

LincNotes for Desktop and iNotes:

N-Tier Provide world class integration with Lotus Notes through LincNotes. LincNotes provide tracking of emails and synchronization of Meeting, Appointment and Task between Lotus Notes and Dynamics CRM.

Domino Connector:

Domino Connector is extension to dynamics CRM Email router to send email from CRM through Domino Server in native way. Mail sent from CRM also can be viewed in “Sent” folder of the mailbox.

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